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Overview
Why set up Online Banking?
Time is money and with Online Banking you can save both! Instantly manage your account and perform many of the same transactions that you would in a branch with just a few clicks. Online Banking is secure, convenient, and simple to use.
- View up-to-date account balances
- Pay bills
- View detailed loan information
- Review account history up to 2 years
- Enroll in eStatements
- Set up e-Lerts to notify you of account balances, due dates and more
- View check images
- Conveniently update your contact information
- Transfer funds between sub-accounts
- Withdraw funds from accounts and have a check directly mailed to a home address
Review
Scubaman
Great service, easy to use, makes life better! Online Banking makes my life easier to manage.
eStatements
eStatements are an electronic means for receiving your regular account statements. They’re faster and safer than traditional mailed statements, and of course, they’re free of charge. With eStatements you can access up to two years of statements, view your statements four to six days faster than mailed statements and reduce your risk of stolen mail or identity theft.
To enroll simply follow the steps below:
- Enroll in Online Banking1
- Under the “Your Preferences” tab, click on E-Statement Selection
- Read the E-Statement Disclosure Agreement
- In the dropdown box select “Electronic”
- Save your new settings
1A valid email address must be provided to HFS FCU prior to enrolling in Online Banking. Please call 930-1400 or visit any of our branches to update your member information.
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Reviews
Online Banking Reviews
EASY AND PROMPTMore than 15 yrs I have been banking with hfsfcu.The best. And I love my rate on my visa card. Just wishing an increase in the near future of credit available.
Works most of the time.Most of the time it works. However, when there is a glitch, especially after hours, there is no way to reopened a locked account. Safety is important, but customers should be able to get back in once the locking occurs. Frustrating.
Thank you for your review! We understand your frustration regarding your locked Online Banking account. We are currently working with our provider to determine the options available to help resolve this issue.
Love the online bankingCustomer Service always the best! I've been dealing with Kealakekua mostly live in Kailua Kona. Online banking with HFS has been mind blowing how simple and easy it is and trust me I have another bank I'm using on a few things online and it's frustrating. I've use ck deposit online, I've done my loan papers online, all other banking online. Too bad I can't get cash online. Lol there would be almost no reason to stand in line anymore. Also, any problem with the site or questions? I made a phone call boom answered and done! Only thing % rates should be more competitive or bring in more specials to do loans.
ServicesRepresentatives are able to help you with your needs, financially
Extremely difficult to log in!!Please know that I work with a lot of computers in my occupation. The security questions are so inconsistent. I can log in on my laptop with ease however when I try log in on my smartphone HFS app it almost always logs me out within a split second or cannot log in at all because the correct security questions never register on the app. I know a lot of members that have the same problem and we can only log in on either desktop or laptop. The app is completely useless!!!
Thank you for your review. Commonly when we see this happen (seeing security questions that you did not set up), it's due to the member's login information needing to be case sensitive such as your username, password and security questions. Please keep this in mind when logging in on your mobile device since many times, the phone automatically capitalizes the first letter you type. If this does not help, please feel free to contact us directly at 930-1400 and we can look into your account if there is a specific problem. Mahalo.
Great serviceGreat service, easy to use, makes life better! Online banking makes my life easier to manage.
Online questions wrongOnline question's wrong and locks you out of your account and it's a pain to get your account unlocked.
Thank you very much for your feedback. We apologize for the poor experience you had in attempting to access your Online Banking account. Please call 930-1400 at your earliest convenience and we would be happy to assist you with your current security questions. In addition, we are currently working with our Online Banking provider for an online solution in the event you are locked out of your account and need to reset your information. We hope to share this with our members soon.
Loans and Credit CardsHFS has helped me with a Personal Load and car loan and a credit card. they helped me choose what was best for me financially. I'm happy i cam here to ask for that Help.
Awesome Customer ServiceBeing with the military, I move around a lot. It's so good to know that your bank is paying attention to you when you have moved to the other side of the mainland and forgot to let them know...lol! They will lock your account right away when they notice your card activity somewhere that they are not aware of. What a relief to know that I can just pick up the phone update my information and they will unlock your account right away. The customer service is always great!
Online password questions are wrongI don't know why this isn't fixed yet and I'm about to close my account and go someplace where I can actually log on and monitor my account. All the security questions are either ones I never used or wrong EVERY TIME!!!
Thank you very much for your feedback. We're very sorry for the inconvenience this has caused you - our online banking should not work that way. One of our Service Representatives will be contacting you to help resolve the problem.
Best Bank EverI've worked with several commercial and credit union banks over the years. HFS CU and the very helpful staff there will bend over backwards to work with resolving any important issues and making banking smooth and simple.
More Reviews »Loan ProcessI applied for a personal loan online, I didn't even set foot in the bank. The application was simple and quick, I was approved in less than a minute! A few days later I received a call from a loan officer and was emailed the paperwork. All I had to do was electronically sign them and the funds was deposited into my account in minutes. The loan officer was very friendly and understanding. I would definitely recommend them, I've been banking with HFS for years and have always received great customer service!
My Review
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FAQ
Frequently Asked Questions
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How do I enroll in Online Banking?
A valid email address must first be provided to HFS prior to enrolling in Online Banking. Please visit any branch or contact the Credit Union at 930-1400. Once this is completed, follow the prompts here.
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I’ve been locked out of my Online Banking account, how do I unlock it?
Online Banking now has a feature allowing you to unlock yourself. Simply click on the “Forgot Password/Unlock” button here.
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I’m trying to login to my Online Banking account, but the questions coming up are not mine. What could be the problem?
If inputted correctly, you should never see a Multi-Factor Authentication (MFA) question that you have not selected. Be sure that the User ID you used is correct.
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How do I sign up for eStatements?
Simply follow the steps below:
- Enroll in Online Banking
- Under the Your Preferences tab, click on E-Statement Selection
- Read the E-Statement Disclosure Agreement
- In the dropdown box select Electronic
- Save your new settings
A valid email address must be provided to HFS prior to enrolling in Online Banking.
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How do I obtain copies of my statement?
Follow the quick instructions below:
- Sign into your Online Banking account
- Click on the eDocuments/Online Forms tab
- Select the Statement Ending Date you are looking for
- Click View
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How do I enroll in Online Banking?
Questions?
Drop us a message anytime with your questions about Online Banking.
