More than 15 yrs I have been banking with hfsfcu.The best. And I love my rate on my visa card. Just wishing an increase in the near future of credit available.

Most of the time it works. However, when there is a glitch, especially after hours, there is no way to reopened a locked account. Safety is important, but customers should be able to get back in once the locking occurs. Frustrating.

Customer Service always the best! I've been dealing with Kealakekua mostly live in Kailua Kona. Online banking with HFS has been mind blowing how simple and easy it is and trust me I have another bank I'm using on a few things online and it's frustrating. I've use ck deposit online, I've done my loan papers online, all other banking online. Too bad I can't get cash online. Lol there would be almost no reason to stand in line anymore. Also, any problem with the site or questions? I made a phone call boom answered and done! Only thing % rates should be more competitive or bring in more specials to do loans. 

Representatives are able to help you with your needs, financially

Please know that I work with a lot of computers in my occupation. The security questions are so inconsistent. I can log in on my laptop with ease however when I try log in on my smartphone HFS app it almost always logs me out within a split second or cannot log in at all because the correct security questions never register on the app. I know a lot of members that have the same problem and we can only log in on either desktop or laptop. The app is completely useless!!!

Great service, easy to use, makes life better! Online banking makes my life easier to manage.

Online question's wrong and locks you out of your account and it's a pain to get your account unlocked.

HFS has helped me with a Personal Load and car loan and a credit card. they helped me choose what was best for me financially. I'm happy i cam here to ask for that Help.

Being with the military, I move around a lot. It's so good to know that your bank is paying attention to you when you have moved to the other side of the mainland and forgot to let them know...lol! They will lock your account right away when they notice your card activity somewhere that they are not aware of. What a relief to know that I can just pick up the phone update my information and they will unlock your account right away. The customer service is always great!

I don't know why this isn't fixed yet and I'm about to close my account and go someplace where I can actually log on and monitor my account. All the security questions are either ones I never used or wrong EVERY TIME!!!

I've worked with several commercial and credit union banks over the years. HFS CU and the very helpful staff there will bend over backwards to work with resolving any important issues and making banking smooth and simple.

I applied for a personal loan online, I didn't even set foot in the bank. The application was simple and quick, I was approved in less than a minute! A few days later I received a call from a loan officer and was emailed the paperwork. All I had to do was electronically sign them and the funds was deposited into my account in minutes. The loan officer was very friendly and understanding. I would definitely recommend them, I've been banking with HFS for years and have always received great customer service!