Why set up Mobile Banking?
Anytime, anywhere! That’s the convenience of Mobile Banking. Download our free mobile app to manage your account and deposit checks.1 Or you can access your account through your mobile web browser and sign up for text banking to have account information sent directly to your mobile device. Managing your finances has never been easier.
With the HFS Mobile App, managing your account is just a few clicks away. Now you can conveniently check account balances, deposit checks, pay bills, and more, from practically anywhere!
Have a check to deposit but don’t have time to make a trip to the Credit Union? Use HFS Mobile Deposit, available on the Mobile App, to deposit your check into your account no matter where you are.2
Automated Phone Banking
Transfer funds, get up-to-the-minute account balances, obtain account information and more, 24 hours a day, 7 days a week, from your phone. A secure telephone passcode that you create ensures your transactions are completely safe.
To access the Automated Phone Banking System, call 930-1489 or toll-free (877) 930-1489. For help navigating, view the Call Flow Chart.
Text banking is the perfect solution for a quick snapshot of your account. You can access histories and balance information for your Savings, Checking, Loan, Share Certificate, Money Manager, IRA, Home Equity Line of Credit, Line of Credit, and Credit Card accounts.
Enable this feature through Online Banking and simply send a text message with one of the following commands to (59289) once you’re ready to get started.
- BAL (Returns balance information for all activated accounts)
- HIST + texting nickname (ex. HIST SAV1)
- STOP (To cancel text banking service at any time)
- HELP (Provides available text banking commands)
1You must be enrolled in Online Banking to use Mobile Banking. Standard message and data rates may apply. Check your carrier plan for details.
2HFS FCU does not charge for making deposits through Mobile Deposit. However, fees and charges may apply to dishonored deposits and fees and charges from your phone service provider apply.
I have regularly used HFS Mobile Banking for years as I travel extensively. I have always found the service quick, convenient and secure, allowing me to check and verify transactions, my current balance etc.
Feature Text Banking Mobile Browser Mobile App View Account Balances ✔ ✔ ✔ View Recent Transaction History ✔ ✔ ✔ Branch Hours and Locations ✔ ✔ Transfer funds1 ✔ ✔ Bill Pay and Popmoney® ✔ ✔ Mobile Deposit ✔2
1Transfer funds between your Savings, Checking, Special Savings, Money Manager or Line of Credit accounts.
2Only available on devices with rear camera
All phones/operating systems with text messaging capabilities**
Any mobile phone with a touch-based Internet Browser
• iPhone® iOS version 6.0 and higher
• Android™ operating system version 2.3 and higher
• Windows Phone® OS 7.5 and higher
• BlackBerry® Phones OS 6.0 and higher
• iPhone® iOS version 6.0 and higher
• Android™ operating system version 2.3 and higher
• iPad® iOS version 5.0.1 and higher
• Android™ operating system version 4.0.3 and higher
• Kindle Fire™ HD 7” & 8.9”
• Kindle Fire™ HDX 7” & 8.9”
Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. Android is a trademark of Google Inc. Amazon, Kindle Fire and all related logos are trademarks of Amazon.com, Inc. or its affiliates. BlackBerry is the trademark or registered trademark of BlackBerry Limited, the exclusive rights to which are expressly reserved. HFS Federal Credit Union is not affiliated with, endorsed, sponsored, or otherwise authorized by BlackBerry Limited.
Download the Apps
Mobile Banking Reviewsby islandgurl3407Yes!
I loved this app when i firzt download it and i use it only a daily basis to make sure I know what I have in my account. I did however noice that on the weekends the app does not update my information like it used to :( please fix, it will help me and my family a lot! Thanks!!
Hi! Thank you for your review. We apologize for the inconvenience this has caused. Unfortunately there were some updates being done on the app which may have caused this to happen. If the problem persists, please contact us directly and we'll be able to look into your situation further. Mahalo!by Malia96740Finally - Mobile Deposit
Yayyyy - Mobile Deposit was finally added. Took them long enough, but I am grateful because now I don't have to drive to a branch to make a deposit. Thanks HFS!by TravispremoGreat app, but when can we have mobile deposit?
The one thing keeping me tied to my mainland accounts is mobile deposit. Living in Puna means an hour of driving to deposit a check. Mobile deposit would make it a five-star app and institution!
Thank you very much for your feedback. HFS Federal Credit Union truly appreciates your insight and suggestions. We are excited to announce that Mobile Deposit will be available starting Monday, July 20th! We hope that you will try out this convenient and exciting new feature available on our HFS Mobile App. Please visit www.hfsfcu.org/mobiledeposit for additional information.by ChristineQuick and easy
Easy to log in and navigate. Secure. Confirms before making a transfer.by TrexQuick, Convenient and Secure
I have regularly used HFS Mobile Banking for years as I travel extensively. I have always found the service quick, convenient and secure allowing me to check/verify transactions, my current balance etc.by MellyAwesome User Friendly App
All your online banking needs in a simple, secured app. Love it!by MherVery convenient.
I didn't have problem and I really appreciate them calling when there's a very suspicious transaction.by KtnkMore updates!!!
Just tryed the hfs fcu app and it needs to be updated more. I have more than one account on hfs fcu but it's only allowing me to access one. It doesn't have a feature to add on more accounts to view.
Thank you very much for your review. We didn’t do a good job of explaining how to view multiple accounts in our mobile App. First, please log on to HFS Online Banking and select "Your Preferences > Multiple Accounts." Once accounts have been added through HFS Online Banking, you will have access to them in our mobile App. Thank you again, and please don’t hesitate to contact us if we can help in any way. Mahalo!by PochomanLove the app!
This new app is awesome! I am so impressed. It works fast!! I can transfer funds and I can see all my transactions....and can even pay my bills on the go. I love it. Just wish I could deposit a check on the go. (Maybe on a future release??)
Thank you very much for your feedback. HFS Federal Credit Union truly appreciates your insight and suggestions. We are excited to announce that Mobile Deposit will be available starting Monday, July 20th! We hope that you will try out this convenient and exciting new feature available on our HFS Mobile App. Please visit www.hfsfcu.org/mobiledeposit for additional information.
Frequently Asked Questions
Is HFS Mobile Banking secure?
Mobile Banking offers the same security and encryption as our Online Banking service ensuring that your information is safe and secure.
I’m having a hard time distinguishing between my different accounts, what can I do?
The easiest way to differentiate between your various accounts is by adding nicknames to your accounts. You can add Account Nicknames by logging into Online Banking and under “Your Preferences” select “Member Preferences” and then click on “Account Nicknames”. If you have Multiple Accounts set up you will need to log in to each account separately to nickname the accounts.
Who can enroll in HFS Mobile Banking?
The Mobile App is available to all members currently enrolled in Online Banking.
Already using Online Banking? Login and get started today!
Not currently enrolled in Online Banking? Sign Up Now!
Do I need a special phone to use Mobile Banking?
Mobile Banking is designed to work with virtually all of today’s phones and most major mobile phone service providers. You can use this service if:
- Your phone allows text messaging to and from short codes; or
- You can browse the Internet on your phone; or
- You have an iPhone, Amazon or Android mobile device.
Are check images available on Mobile Banking?
Check images that may have cleared your account are not currently available on Mobile Banking. To view these images simply log on to Online Banking.
What does Mobile Banking cost?
There’s no fee for using Mobile Banking, however standard message and data rates may apply. Check your carrier plan for details
What if my phone is lost or stolen?
You can disable Mobile Banking on your device at any time by signing into Online Banking and clicking on the “Mobile Banking” tab. Choose the “Stop using this device for Mobile Banking” option next to the phone number you want to deactivate. This will cancel your Text Banking and Mobile Banking registration associated with that device. Or you may call the Credit Union at (808) 930-1400 during business hours and we can un-enroll your device for you.
I’m locked out, what do I do?
Online Banking now has a feature allowing you to unlock yourself. Simply click on the “Forgot Password/Unlock” button here.
I’m trying to register for Mobile Banking using my iPhone but the screen will not load?
- How do I download the Mobile App?
Do I need to use Online Banking in order to use the Mobile App?
At this time, members must first enroll in Online Banking before downloading the mobile app to your device.
How do I sign up to use Automated Phone Banking?
Members must opt-in to use this service. Please contact the Credit Union to have this enabled and to set up your temporary access code.
Is there a flowchart available for Automated Phone Banking?
Yes, please click here.
Is there a charge for using Text Banking?
There is no charge from the Credit Union however, standard message and data rates may apply. Be sure to check with your carrier plan for details.
What are the commands for Text Banking?
BAL(Returns balance information for all activated accounts)
HIST + texting nickname (ex. HIST SAV1)
STOP (To cancel text banking service at any time)
HELP (Provides available text banking commands)
- Is HFS Mobile Banking secure?