IMPORTANT: Please print and retain this agreement.


Please read this Electronic Statement Disclosure Agreement carefully and save or print a copy for your records. By entering into this Agreement, you understand the Credit Union may provide you with electronic records instead of paper copies of the following categories of records: periodic statements; account notices (e.g., maturity of time deposit accounts, Courtesy Pay, and NSF notices for insufficient funds); notices of initial preauthorized Electronic Funds Transfers (“EFTs”); tax reports (such as Form 1099s); responses to disputes regarding EFTs and Truth in Lending loan transactions; initial and amended account agreements and disclosures; annual notices of EFT and privacy policies; and member newsletters (“Member Notices”).

Periodic statements and other notices for credit card accounts generally are not available for electronic viewing and will be mailed to you if they are not posted electronically.


You must have a computer with access to the Internet through an Internet Service Provider (ISP). You need an operating system (Microsoft® Windows 98 or higher, or IMac® Operating System or higher) and a browser (Netscape® 4.7 or higher, Microsoft® Internet Explorer 5.0 or higher, or America Online® Web Browser 5.0 or higher). HFS Federal Credit Union is not responsible for any loss, damage or claim caused by your ISP, software, or computer communication equipment. If there is a change in the hardware/software requirements associated with this service, we will notify you and provide an explanation of the updated hardware/software requirements. It is your sole responsibility to insure your personal computer and related equipment are compatible with and capable of operating in a manner that allows you to utilize the e-Statement Service. If you cannot meet the requirements for any reason, you have the right to withdraw your consent at that time at no cost to you. Withdrawing your consent will terminate your e-Statement Service.


Once you consent to the HFS Federal Credit Union’s e-Statement Service, you agree that the Credit Union need not provide you with monthly, printed account statements and other Member Notices by mail to your postal address. Instead, each month we may send an e-mail notice to you advising you of the availability of your e-Statement and other Member Notices. You will be required to access the HFS Federal Credit Union online banking website at in order to view your statement and Member Notices. Electronic notices may be sent to only one e-mail address. For example, the notification cannot go to both a work and home e-mail address. If you have more than one HFS Federal Credit Union account under a separate member number, you will need to submit a request for each account. However, if a notice applies to multiple accounts (such as account agreements and member newsletters), the notice sent to you through the e-Statement Service will apply to all of your accounts even if you do not otherwise receive electronic notices for those accounts. Generally your e-Statement is available within 2 – 5 business days after the month-end processing is completed. Account statements and other Member Notices sent to you through the e-Statement Service may only be available online for 12 months; therefore, you should print out or otherwise electronically retain account statements and other disclosures regularly. A fee may apply for copies older than 12 months. Please see our Fee Schedule.


You agree that it is your responsibility to keep the HFS Federal Credit Union informed of any change in your e-mail address. Upon accessing your online banking account, you may update your e-mail address by clicking on the link “YOUR PREFERENCES”. If the Credit Union sends you an e-mail notification and it is returned as undeliverable, the Credit Union will attempt to contact you by posting an “alert message” via Online Banking alert center. You agree that if we receive notice that our e-mail notice to you is undeliverable and we do not obtain an updated e-mail address from you, we may terminate your participation in the HFS Federal Credit Union’s e-Statement Service and mail subsequent statements to your postal address of record.


Your consent to receive electronic delivery of your statements and Member Notices shall remain in effect until revoked by you. You have the right to terminate your e-Statement access and receive paper statements by postal mail at any time upon notice to HFS Federal Credit Union. If you wish to cancel e-Statements and resume receipt of paper statements, you may select the e-Statement Selection option under “YOUR PREFERENCES” and change the option to “US MAIL” or you may call or send us an e-mail at advising us of your intent to cancel electronic delivery, by requesting the change at any of our branch offices, or by mailing a request to HFS Federal Credit Union at 632 Kinoole Street, Hilo HI 96720-3894. If you cancel e-Statements, you may lose other benefits associated with our e-Statement program. See our Fee Schedule.


The service providing e-Statement is generally available 24 hours a day, 7 days a week, however this service may be unavailable from time to time for routine software and hardware maintenance, or due to unscheduled down time.


HFS Federal Credit Union may not immediately receive and review e-mail messages that it receives. The Credit Union will not take action based on e-mail requests until a Credit Union employee actually reviews the message and has a reasonable opportunity to act. If your request requires immediate attention, you may notify us at (808) 930-1400 for the Island of Hawai’i, (800) 216-2666 for Neighbor Islands and Continental USA, or write to us at: HFS Federal Credit Union, 632 Kinoole Street, Hilo HI 96720-3894, or visit any of our branch offices.

You agree to notify us of any change in your current contact information including your e-mail address, post office address, physical address and phone number, by visiting any of our branch offices, calling us at (808) 930-1400 for the Island of Hawai’i, (800) 216-2666 for Neighbor Islands and Continental USA, sending us an e-mail at or by writing to us at: HFS Federal Credit Union, 632 Kinoole Street, Hilo HI 96720-3894.You may update your email address at any time by logging onto online banking and under “ACCESS ACCOUNTS” click on “E-MAIL NOTIFICATION”, on the right of the screen, enter in your “NEW EMAIL” and “CONFIRM EMAIL” then “SUBMIT”. If you need information on how to update your e-mail address, request a paper copy or any other questions, please contact us during regular business hours.

Please do not provide confidential information in your e-mail. We will never contact you by email, telephone, mail or other type of correspondence and request your PIN, password, username, or other access code. If you are contacted by anyone asking for your PIN, password, username or other access code, you should refuse and immediately contact us. You may be the target of identity theft.


We may from time to time may mail you Member Notices in paper format in its discretion instead of, or in addition to, providing electronic delivery of certain periodic statements and other Member Notices. We may terminate your e-Statement Services enrollment for security reasons, if your account does not have any activity for one year, if your mail is returned to the Credit Union, or if your address on file is invalid. In addition, you agree that we can terminate the e-Statement Services and revert to printed mailed statements and other Member Notices at any time. We also may change any provision of this Agreement and Disclosure at any time. We will provide you notice by way of electronic disclosure to you as required by law. If there is more than one party to the account, notice to any one-account owner will be effective for all.


Telephone us at (808) 930-1400 for the Island of Hawai’i, (800) 216-2666 for Neighbor Islands and Continental USA, or write us a: HFS Federal Credit Union, 632 Kinoole Street, Hilo HI 96720-3894 as soon as you can, if you think your statement is wrong or if you need more information about a transaction on the statement. We must hear from you no later than 60 days after we sent you the FIRST statement on which the error or problem appeared.

  • Tell us your name and account number.
  • Describe the error or the transaction you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
  • Tell us the dollar amount of the suspected error.

We will investigate your compliant and will correct any error promptly. If we take more than 10 business days to do this, we will credit your account for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation.


It is important that you close all non-Credit Union windows before accessing any online banking service (including e-Statement Services), and that you not open any non-Credit Union window while you are logged on to online banking. It also is important that you end each session by properly logging off of the online banking service and closing the window for the online banking service. Having other windows open while you are logged on to online banking, or failing to log off of online banking, or failure to close the window properly, may increase the risk of unauthorized access to your Credit Union accounts.


Protect the confidentiality of your account, account number, your personal identification number, your User ID and password. Do not reveal them to anyone else as this would violate the security of the Service and you may lose all the money in your account (plus your maximum line of credit if you have one). Anyone with your User ID and password may be able to obtain account information (such as available balance) and make transactions even if he or she is not otherwise authorized to do so.

Anyone to whom you give your User ID and password will be deemed to have permission to make electronic transactions on your account, even if such person exceeds the authority you have given to him or her to make transactions on your account. However, you should change your User ID and password to minimize loss.


This Agreement supplements all other agreements and disclosures that you have with the Credit Union, including, for example, your Account Agreement and the Credit Union Bylaws.


If any provision of this Agreement is determined to be void or invalid, such provision shall be deemed revised and enforced to the maximum extent permitted by law, and the remainder of this Agreement shall remain in full force and effect.


The section headings used in this Agreement are for convenience only and shall not limit or affect the terms of this Agreement.


You acknowledge and agree that this Agreement was created in the State of Hawaii, and shall be governed by and construed in accordance with the laws of the State of Hawaii (without regarding to conflict of law provisions). Any action with respect to this Agreement or any online banking service may be brought or transferred to federal or state courts located in Hawaii.


Under “YOUR PREFERENCE” menu options, select “eSTATEMENT SELECTION” and scroll down through the eStatement agreement and select “ELECTRONIC” from the “Services – DROP DOWN LIST”, then select the “Continue” button. You will then be asked to select YES, which constitutes your written signature and consent to be bound by the terms of this Electronic Statement Disclosure Agreement and to receive Statements and Member Notices electronically. If you require to receive your statements by mail, then select “USMAIL” from the “Services – DROP DOWN LIST”, then select the “Continue” button, if you agree to the changes select “YES”.

HFS E-Statement Disclosure Agreement,(revised 28FEB11).

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